Contact us
Every message is answered within one business day, and usually inside a few hours while the session is open — Sunday 22:00 to Friday 22:00 UTC.
Before you write
A refused withdrawal, a margin close and a deposit that has not landed are the three most common reasons people write, and all three are answered in full on the FAQs — usually faster than we can reply.
Some things are faster than a message
Anything about money that has already moved is written down where it happened, with the figure and the reason attached to it.
A refused withdrawal
The refusal itself names the cap that refused it, how much has already left in the window, and the time the window resets. That is more than the desk can add.
A closed position
The closing ticket names the margin level that triggered it and the order it closed things in. It is on the position, not in a mailbox.
A deposit that has not credited
Card and stablecoin credit on confirmation, usually inside ten minutes; bank transfer takes one to two business days. Write to us after that, and quote the reference.
When you will hear back
These are the windows this template ships with. A live site must set its own before it takes a deposit — and should say what it does when it misses one, because that is the sentence a customer remembers.
Trade the electric economy — vehicles, storage, generation and the metals underneath them.
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